1. Home
2. Terms & Conditions

Specification

We reserve the right to change some components in some of our specifications. This is due to the dynamic nature of component technology. We can guarantee though, that we will only ever change a component with a better one - this will not be used as an excuse to supply any lesser a PC.

Price

All prices are quoted in Pounds Sterling.

All prices will be reviewed on the last weekend of every month, with any changes being reflected on the first of the following month. This will permit us to amend specifications to take account of components no longer available and any major changes in price (upwards or downwards). Because of the dynamic nature of PC technology some components can drop quite dramatically in price (and some can drift upwards).

Payment Methods

We accept VISA & Mastercard (via PayPal) as well as normal PayPal payments, Google Checkout, cheques, and postal orders. BACS transfer (bank transfer) is also acceptable, but please email us with your cart contents, and we will send you the details for payment.

Shipping

We will endeavour to ship products as quickly as possible, but would ask that you keep in mind a 7-14 day timespan for PC Systems and up to 7 days for accessories. This allows us to obtain more stock if necessary and to test PC’s to their fullest prior to despatch. We have no set days for despatch, and will endeavour to ship as many orders as possible on the date of order. It is expected that at least 95% of accessories/components ordered will be shipped within 48 hours, but we will take a few days to build and test complete PC systems, so please be aware of this when ordering.

We will calculate shipping cost based upon weight and this is available at checkout stage. For further details on our shipping rates, please visit the Shipping section.

All smaller packages are sent via Royal Mail Recorded Delivery, all PC packages (or larger items) are sent via Citylink. We have a ceiling of £25.00 for any one shipment, and this will not be exceeded.

Technical Support

All PCs come with a standard 12-month RTB (Return To Base) warranty. This entitles you to expect to be able to ship any broken PCs to us and we will fix it free of charge (parts and labour). We MUST have an RMA number attached to all machines and this will be given when the fault is reported to us. You will be liable for any shipping costs, but we will accept the cost of returning the repaired PC. Obviously, if a machine has been damaged it will not fall under our warranty, but we will always give a competitive price for repair prior to fixing in these cases.

We provide free technical support via email - please use the form in the 'Help!' section for any technical queries you may have. This support will be offered on all products for the first 12 months after purchase. There is also an option to extend this, which is offered as a resale product.

Legal Title of Goods

The legal title of all goods supplied remains with Paladin PC until paid for in full. We retain the legal title of goods up until they are signed for and handed to a customer. We will always insist on a signature for any package being delivered.

Returns

If any return is deemed necessary, for whatever reason, we would ask that an email is sent to us using the form in the 'Help!' section, so we can issue an RMA number. Only goods with this number will be accepted into our workshop.

All goods can be returned within 7 days of purchase, with no reason required. In this case, we will not refund postage, but will refund the complete price of the item concerned. A refund will only be issued if the computer is not damaged in any way.

All defective goods will be replaced immediately, unless tampered with. We will deal with each return on a case-by-case basis.

Thank you for taking the time to read through our Terms and Conditions. If you have any specific requests, please do not hesitate to contact us. Please check these from time to time, as we will be changing or adding to these whenever we feel an improvement has been made.